BUS Chapter 7
Showing posts with label BUS Chapter 7. Show all posts
Showing posts with label BUS Chapter 7. Show all posts

Carla, a budding restaurateur, meets a veteran chef and restaurateur, Giovanni. Carla wishes to analyze the purchasing pattern of her customer base. Which of the following is most likely to be a piece of sound advice that Giovanni would offer to Carla?

Carla, a budding restaurateur, meets a veteran chef and restaurateur, Giovanni. Carla wishes to analyze the purchasing pattern of her customer base. Which of the following is most likely to be a piece of sound advice that Giovanni would offer to Carla?



A) Carla should use her restaurant's distributed systems to know more about her customers' purchasing patterns.
B) Carla should avoid using the restaurant's integrated system to analyze her customers' purchasing patterns.
C) Carla should support strategic and less structured managerial decisions to ensure that standardization occurs.
D) Carla should support less specific and fluid managerial decisions to ensure that standardization occurs.
E) Carla should delete any data over thirty days old to protect customer privacy.


Answer: A

Jakub was recently hired as the tennis professional for a private country club. Jakub won national tennis titles in college, and competed in a few professional matches. Jakub is confident he will do well in his new job. His confidence is a reflection of his ________.

Jakub was recently hired as the tennis professional for a private country club. Jakub won national tennis titles in college, and competed in a few professional matches. Jakub is confident he will do well in his new job. His confidence is a reflection of his ________.



A) self-appraisal
B) self-actualization
C) self-efficacy
D) self-elevation
E) self-elation


Answer: C

Which of the following is an effective and acceptable technique to overcome employee resistance while implementing new enterprise systems?

Which of the following is an effective and acceptable technique to overcome employee resistance while implementing new enterprise systems?



A) giving employees ultimatums and deadlines
B) paying employees straight-out for transitioning to the new system
C) coercing employees to learn the new system
D) conducting contests with cash prizes among employees
E) tech shaming employees into accepting the system


Answer: D

Arctic Gear LLC. recently adopted a new ERP system, but quickly found that it wasn't a perfect fit with their existing procedures. These differences between the organization's requirements and the application's capabilities are known as ________.

Arctic Gear LLC. recently adopted a new ERP system, but quickly found that it wasn't a perfect fit with their existing procedures. These differences between the organization's requirements and the application's capabilities are known as ________.



A) employee resistance
B) transition problems
C) requirements gaps
D) lack of collaborative management
E) inability to adapt to new technology


Answer: C

A toy manufacturing company installed a new enterprise system. The installation and adaptation gave rise to a number of issues among different departments. These issues complicated the process as the company had not appointed anyone to resolve them. This situation is an example of ________ while implementing enterprise information systems.

A toy manufacturing company installed a new enterprise system. The installation and adaptation gave rise to a number of issues among different departments. These issues complicated the process as the company had not appointed anyone to resolve them. This situation is an example of ________ while implementing enterprise information systems.



A) a lack of collaborative management
B) the occurrence of requirement gaps
C) transition problems
D) employee resistance
E) inability to adapt to new technology


Answer: A

When implementing new enterprise systems, usually the only solution for resolving process issues and providing enterprise process management is to ________.

When implementing new enterprise systems, usually the only solution for resolving process issues and providing enterprise process management is to ________.



A) develop committees and steering groups
B) reinforce employees' sense of self-efficacy
C) establish clear and absolute contractual guidelines
D) communicate the need for change to the employees
E) provide additional financial incentives


Answer: A

Which of the following is TRUE of implementing new enterprise systems?

Which of the following is TRUE of implementing new enterprise systems?



A) It poses no risks.
B) It is expensive and can be well over the budget.
C) It does not require updates.
D) It is simple and adaptable.
E) It can be done in a short period of time.


Answer: B

What are the major ERP products of Microsoft Dynamics?

What are the major ERP products of Microsoft Dynamics?



A) AX, Nav, GP, and SL
B) PeopleSoft and Siebel
C) Baan, Zoho, and NetSuite
D) FoxPro, DB2, IDOL, CMDB, and Omi
E) FlexOL, DanMD, and OmniQ


Answer: A
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