Enterprise application integration is a ________.
A) suite of software applications that consolidates existing systems by providing layers of software that connect applications together
B) strategy that uses business process management to radically enhance customer service experience from any customer base
C) suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform
D) suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service
E) strategy that uses business process management to radically enhance data quality
Answer: A
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BUS Chapter 7
- In distributed systems, applications processing is distributed across multiple computing devices.
- Inter-enterprise systems can solve the problems of workgroup information silos but not those of enterprise silos.
- Carla, a budding restaurateur, meets a veteran chef and restaurateur, Giovanni. Carla wishes to analyze the purchasing pattern of her customer base. Which of the following is most likely to be a piece of sound advice that Giovanni would offer to Carla?
- Systems where applications processing is distributed across multiple computing devices are known as ________.
- Transitioning to a new enterprise system requires careful planning and substantial training.
- Jakub was recently hired as the tennis professional for a private country club. Jakub won national tennis titles in college, and competed in a few professional matches. Jakub is confident he will do well in his new job. His confidence is a reflection of his ________.
- Which of the following is an effective and acceptable technique to overcome employee resistance while implementing new enterprise systems?
- Arctic Gear LLC. recently adopted a new ERP system, but quickly found that it wasn't a perfect fit with their existing procedures. These differences between the organization's requirements and the application's capabilities are known as ________.
- A toy manufacturing company installed a new enterprise system. The installation and adaptation gave rise to a number of issues among different departments. These issues complicated the process as the company had not appointed anyone to resolve them. This situation is an example of ________ while implementing enterprise information systems.
- Since the features and functions of complex products like CRM or ERP are not easy to identify, ________ is a major task when implementing enterprise systems.
- When implementing new enterprise systems, usually the only solution for resolving process issues and providing enterprise process management is to ________.
- Which of the following is TRUE of implementing new enterprise systems?
- Microsoft Dynamics and Oracle are the highest ranked ERP vendors in the market.
- ERP vendors sometimes train an organization's employees to become in-house trainers in training sessions called train the trainer.
- The inherent processes that are defined in an ERP solution are referred to by some ERP vendors as process blueprints.
- An ERP solution includes a database design, initial configuration data, and the company's operational data.
- Choosing an ERP solution that has applications that function close to the organization's requirements is critical to its successful implementation.
- Which ERP vendor acquired PeopleSoft and Siebel?
- Which of the following ERP products did Infor acquire?
- What are the major ERP products of Microsoft Dynamics?
- Identify the top two ERP vendors.
- To reduce the substantial work that needs to be done to customize an ERP application to a particular customer, ERP vendors provide ________.
- ERP training falls into two broad categories. One of the categories is training on how to use the ERP application software. What does the training include?
- ERP vendors sometimes train an organization's employees, called Super Users, to become in- house ERP trainers in training sessions called ________.
- The inherent processes defined in an ERP solution are referred to by some ERP vendors as ________.