Archive for April 2020

Which of the following statements is TRUE about cable lines?

Which of the following statements is TRUE about cable lines?



A) They provide high-speed data transmission using telephone cables.
B) They offer consistent performance irrespective of the number of users sending and receiving data.
C) They rely on high-capacity optical fiber cables and use their own protocols for data transmission.
D) They provide faster download speeds than DSL modems.
E) They provide faster download speeds than OC128 lines.


Answer: C

Which of the following statements is TRUE of digital subscriber line signals?

Which of the following statements is TRUE of digital subscriber line signals?



A) Digital subscriber line signals do not interfere with telephone signals.
B) Digital subscriber line signals use the same protocols as cable modems for data transmission.
C) Digital subscriber line signals replace phone signals and are sent to the ISP.
D) Digital subscriber line signal data transmission and telephone conversations cannot occur simultaneously.
E) Digital subscriber lines use single-mode optical fiber only.


Answer: A

Which of the following is a function of an Internet service provider?

Which of the following is a function of an Internet service provider? 



A) It transmits data over short distances, replacing cables.
B) It serves as a user's gateway to the Internet.
C) It describes how messages must be processed for wired transmission.
D) It connects computers within a LAN.
E) It converts analog signals to binary signals.


Answer: B

Maxwell Insurance recently got its communication network updated to the IEEE 802.11ac protocol. Which of the following is TRUE of this protocol?

Maxwell Insurance recently got its communication network updated to the IEEE 802.11ac protocol. Which of the following is TRUE of this protocol?



A) It is also known as Ethernet.
B) It is used for wired LAN connections.
C) It cannot be processed by access points.
D) It allows speeds of up to 1.3 Gbps.
E) It defines high-speed infrared connections.


Answer: D

Which of the following statements is TRUE about IEEE 802.3?

Which of the following statements is TRUE about IEEE 802.3? 



A) It is the protocol for wireless LAN connections.
B) It is the protocol for Bluetooth.
C) It is the protocol for wired LAN connections.
D) It is the universal standard protocol for all WAN connections.
E) It is the protocol for optical fiber rings.


Answer: C

Zapstreet is a stock brokering firm. Its employees use a private network within the organization to communicate with each other regarding stock prices and trading accounts. Zapstreet's network is an example of a(n) ________.

Zapstreet is a stock brokering firm. Its employees use a private network within the organization to communicate with each other regarding stock prices and trading accounts. Zapstreet's network is an example of a(n) ________.



A) Ethernet
B) intranet
C) cloud
D) server
E) WLAN


Answer: B

Which of the following features distinguishes a LAN from a WAN?

Which of the following features distinguishes a LAN from a WAN? 



A) A LAN connects computers in a single location.
B) A WAN has a limit on the number of users.
C) A WAN has low bandwidth.
D) A LAN has stringent hardware requirements.
E) A LAN is bigger than a WAN.


Answer: A

Layla runs a startup that makes custom engraved floor tiles. Her business is growing rapidly and she needs a cloud vendor to provide her with an operating system and a database management system. In this scenario, which of the following services will the vendor provide?

Layla runs a startup that makes custom engraved floor tiles. Her business is growing rapidly and she needs a cloud vendor to provide her with an operating system and a database management system. In this scenario, which of the following services will the vendor provide? 



A) CDN
B) PaaS
C) IaaS
D) VPN
E) Web hosting


Answer: B

Which of the following is a benefit of in-house hosting?

Which of the following is a benefit of in-house hosting?



A) superior flexibility and adaptability to growing or fluctuating demand
B) lower capital requirements
C) in-depth visibility of security and disaster preparedness
D) fewer training requirements
E) no obsolescence


Answer: C

Compared to in-house hosting, cloud-based hosting ________.

Compared to in-house hosting, cloud-based hosting ________.



A) provides better visibility of security and disaster preparedness capabilities
B) minimizes the risk of investing in technology that will soon become obsolete
C) provides greater control over the location of data
D) requires a significant amount of capital
E) requires significant development effort


Answer: B

In cloud computing, resources are said to be "pooled" because organizations ________.

In cloud computing, resources are said to be "pooled" because organizations ________.



A) use the public Internet to create the appearance of a private connection
B) use open source standards that enable users to modify a program's source code
C) offer their services to each other free of charge, in a give-and-take arrangement
D) share the same physical hardware through virtualization
E) share the same physical address range


Answer: D

Identify a characteristic that is a disadvantage of cloud-based hosting.

Identify a characteristic that is a disadvantage of cloud-based hosting. 



A) loss of control over data location
B) ongoing support costs
C) increased management requirements
D) significant development effort
E) significant capital required


Answer: A

Which of the following characteristics is a disadvantage of cloud-based hosting?

Which of the following characteristics is a disadvantage of cloud-based hosting?



A) It involves high dependency on vendor.
B) It involves significant requirement of capital.
C) It involves high annual maintenance costs.
D) It involves high ongoing support costs.
E) It involves high cost uncertainties.


Answer: A

The term ________ means that the computing resources leased can be increased or decreased dynamically in a short span of time and that organizations pay for just the resources that they use.

The term ________ means that the computing resources leased can be increased or decreased dynamically in a short span of time and that organizations pay for just the resources that they use.



A) portable
B) pooled
C) programmatic
D) elastic
E) incremental


Answer: D

Carla, a budding restaurateur, meets a veteran chef and restaurateur, Giovanni. Carla wishes to analyze the purchasing pattern of her customer base. Which of the following is most likely to be a piece of sound advice that Giovanni would offer to Carla?

Carla, a budding restaurateur, meets a veteran chef and restaurateur, Giovanni. Carla wishes to analyze the purchasing pattern of her customer base. Which of the following is most likely to be a piece of sound advice that Giovanni would offer to Carla?



A) Carla should use her restaurant's distributed systems to know more about her customers' purchasing patterns.
B) Carla should avoid using the restaurant's integrated system to analyze her customers' purchasing patterns.
C) Carla should support strategic and less structured managerial decisions to ensure that standardization occurs.
D) Carla should support less specific and fluid managerial decisions to ensure that standardization occurs.
E) Carla should delete any data over thirty days old to protect customer privacy.


Answer: A

Jakub was recently hired as the tennis professional for a private country club. Jakub won national tennis titles in college, and competed in a few professional matches. Jakub is confident he will do well in his new job. His confidence is a reflection of his ________.

Jakub was recently hired as the tennis professional for a private country club. Jakub won national tennis titles in college, and competed in a few professional matches. Jakub is confident he will do well in his new job. His confidence is a reflection of his ________.



A) self-appraisal
B) self-actualization
C) self-efficacy
D) self-elevation
E) self-elation


Answer: C

Which of the following is an effective and acceptable technique to overcome employee resistance while implementing new enterprise systems?

Which of the following is an effective and acceptable technique to overcome employee resistance while implementing new enterprise systems?



A) giving employees ultimatums and deadlines
B) paying employees straight-out for transitioning to the new system
C) coercing employees to learn the new system
D) conducting contests with cash prizes among employees
E) tech shaming employees into accepting the system


Answer: D

Arctic Gear LLC. recently adopted a new ERP system, but quickly found that it wasn't a perfect fit with their existing procedures. These differences between the organization's requirements and the application's capabilities are known as ________.

Arctic Gear LLC. recently adopted a new ERP system, but quickly found that it wasn't a perfect fit with their existing procedures. These differences between the organization's requirements and the application's capabilities are known as ________.



A) employee resistance
B) transition problems
C) requirements gaps
D) lack of collaborative management
E) inability to adapt to new technology


Answer: C

A toy manufacturing company installed a new enterprise system. The installation and adaptation gave rise to a number of issues among different departments. These issues complicated the process as the company had not appointed anyone to resolve them. This situation is an example of ________ while implementing enterprise information systems.

A toy manufacturing company installed a new enterprise system. The installation and adaptation gave rise to a number of issues among different departments. These issues complicated the process as the company had not appointed anyone to resolve them. This situation is an example of ________ while implementing enterprise information systems.



A) a lack of collaborative management
B) the occurrence of requirement gaps
C) transition problems
D) employee resistance
E) inability to adapt to new technology


Answer: A

When implementing new enterprise systems, usually the only solution for resolving process issues and providing enterprise process management is to ________.

When implementing new enterprise systems, usually the only solution for resolving process issues and providing enterprise process management is to ________.



A) develop committees and steering groups
B) reinforce employees' sense of self-efficacy
C) establish clear and absolute contractual guidelines
D) communicate the need for change to the employees
E) provide additional financial incentives


Answer: A

Which of the following is TRUE of implementing new enterprise systems?

Which of the following is TRUE of implementing new enterprise systems?



A) It poses no risks.
B) It is expensive and can be well over the budget.
C) It does not require updates.
D) It is simple and adaptable.
E) It can be done in a short period of time.


Answer: B

What are the major ERP products of Microsoft Dynamics?

What are the major ERP products of Microsoft Dynamics?



A) AX, Nav, GP, and SL
B) PeopleSoft and Siebel
C) Baan, Zoho, and NetSuite
D) FoxPro, DB2, IDOL, CMDB, and Omi
E) FlexOL, DanMD, and OmniQ


Answer: A

Identify the top two ERP vendors.

Identify the top two ERP vendors.



A) Infor and SAP
B) SAP and Oracle
C) Microsoft Dynamics and Infor
D) Microsoft Dynamics and SAP
E) Sage and Microsoft Dynamics


Answer: B

ERP training falls into two broad categories. One of the categories is training on how to use the ERP application software. What does the training include?

ERP training falls into two broad categories. One of the categories is training on how to use the ERP application software. What does the training include?



A) steps for obtaining top-level management support
B) steps for using the applications to accomplish the activities in various processes
C) procedures to deal with employee resistance to the new system
D) procedures to prepare for organizational changes while implementing ERP solutions
E) procedures for handling system error codes


Answer: B

A stored procedure is a ________.

A stored procedure is a ________.



A) program stored in a database that keeps the database consistent when certain conditions arise
B) history of actions executed by a database management system
C) computer program stored in a database that is used to enforce business rules
D) data structure that improves the speed of data-retrieval operations in a database
E) smaller code segment which is part of a larger data auditing application


Answer: C

The major benefit of enterprise application integration is that it ________.

The major benefit of enterprise application integration is that it ________. 



A) minimizes the requirement for formalized procedures
B) acts as a cost-effective alternative to ERP, with greater capabilities
C) utilizes a centralized database
D) enables organizations to use existing applications
E) decentralizes unnecessary information



Answer: D

Which of the following is performed by enterprise application integration?

Which of the following is performed by enterprise application integration? 



A) It duplicates the data because each application has its own database.
B) It connects system "islands" via a new layer of software.
C) It prevents a gradual move to ERP.
D) It prevents existing applications from communicating and sharing data.
E) It prevents data loss.


Answer: B

Enterprise application integration is a ________.

Enterprise application integration is a ________.



A) suite of software applications that consolidates existing systems by providing layers of software that connect applications together
B) strategy that uses business process management to radically enhance customer service experience from any customer base
C) suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform
D) suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service
E) strategy that uses business process management to radically enhance data quality


Answer: A

The primary purpose of an ERP system is ________.

The primary purpose of an ERP system is ________.



A) customization
B) duplication
C) integration
D) customer acquisition
E) process exploitation


Answer: C

______ is a suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.

______ is a suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.



A) Enterprise resource planning
B) Customer relationship management
C) Enterprise application integration
D) Business process reengineering
E) Centralized process planning


Answer: A

Striking Apparels has launched its new stock of summer wear. It plans to target shoppers between the ages of twenty and thirty to sell its products. Daniel is responsible for sending out promotional emails and messages to these target customers. Daniel belongs to the ________ department of Striking Apparels.

Striking Apparels has launched its new stock of summer wear. It plans to target shoppers between the ages of twenty and thirty to sell its products. Daniel is responsible for sending out promotional emails and messages to these target customers. Daniel belongs to the ________ department of Striking Apparels.



A) relationship management
B) loss churn
C) marketing
D) customer acquisition
E) engineering


Answer: C

A(n)________ system is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service.

A(n)________ system is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service.



A) business process reengineering
B) customer relationship management
C) enterprise resource planning
D) customer lifecycle management
E) customer pomological network


Answer: B

Which of the following is a solution for problems arising from information silos?

Which of the following is a solution for problems arising from information silos? 



A) departmentalization of an organization
B) limiting communication to top-level management
C) integrating data into a single database
D) isolating functional applications
E) implementation of a data concentration server


Answer: C

The finance department of Global Couriers decides that half of the previous year's profits should be reinvested into the business. The marketing department, however, plans to extend the company's services to five more cities, which would require additional investment. The department heads hold a meeting at the end of the quarter to discuss the company's strategies; the meeting is, however, adjourned when they realize that their opinions clash. Information silo, in this case, has led to ________.

The finance department of Global Couriers decides that half of the previous year's profits should be reinvested into the business. The marketing department, however, plans to extend the company's services to five more cities, which would require additional investment. The department heads hold a meeting at the end of the quarter to discuss the company's strategies; the meeting is, however, adjourned when they realize that their opinions clash. Information silo, in this case, has led to ________.



A) organizational inefficiency
B) loss of business
C) data duplication
D) increased expense
E) data paralysis


Answer: A

Tony requests a credit approval of $25,000. Instead, he gets $15,000 approved as customer credit. Which of the following problems caused by information silos is most likely the reason behind it?

Tony requests a credit approval of $25,000. Instead, he gets $15,000 approved as customer credit. Which of the following problems caused by information silos is most likely the reason behind it?



A) data duplication
B) isolated decisions
C) limited information
D) disjointed processes
E) improper data normalization


Answer: D

Matt works at a take-out restaurant. His job is to take orders over the phone and then pass it onto the kitchen staff. As a result of being short-staffed, the restaurant management decided to automate Matt's job and assign him kitchen duties instead. In this case, information systems are ________.

Matt works at a take-out restaurant. His job is to take orders over the phone and then pass it onto the kitchen staff. As a result of being short-staffed, the restaurant management decided to automate Matt's job and assign him kitchen duties instead. In this case, information systems are ________.



A) augmenting a human performing an activity B) controlling data quality process flow
C) performing an activity
D) cutting down expenses
E) changing the process requirements


Answer: C

Dollar Bill Supermarket is one of the best in the city. However, shoppers prefer other supermarkets to it as there is always a long queue at the billing counter. The outdated billing registers make the entire process inefficient. Which of the following steps should the supermarket management take to improve the billing process?

Dollar Bill Supermarket is one of the best in the city. However, shoppers prefer other supermarkets to it as there is always a long queue at the billing counter. The outdated billing registers make the entire process inefficient. Which of the following steps should the supermarket management take to improve the billing process? 



A) limit the number of products customers can buy
B) limit the number of customers in the supermarket
C) change the process structure
D) change process resources
E) change the process requirements


Answer: D

Information systems improve process quality by ________.

Information systems improve process quality by ________.



A) duplicating data
B) entirely replacing human activity
C) changing the work culture
D) controlling process flow
E) increasing purchasing power


Answer: D

SmartToy Corporation's current market strategy is to gain a larger share of the high-end toy market by integrating IBM's AI, named Watson, into its teddy bears. The new line of AI enhanced teddy bears is a hit. SmartToy's market share increases fivefold. This is an example of the company's ________.

SmartToy Corporation's current market strategy is to gain a larger share of the high-end toy market by integrating IBM's AI, named Watson, into its teddy bears. The new line of AI enhanced teddy bears is a hit. SmartToy's market share increases fivefold. This is an example of the company's ________.



A) conformity
B) effectiveness
C) reliability
D) efficiency
E) competence


Answer: B

The two dimensions of process quality are ________.

The two dimensions of process quality are ________.



A) efficiency and effectiveness
B) performance and reliability
C) conformance and durability
D) perception and serviceability
E) ease of use and usability


Answer: A

Which of the following is a characteristic of an inter-enterprise information system?

Which of the following is a characteristic of an inter-enterprise information system? 



A) Its problem solutions affect multiple organizations.
B) It is flexible and easily adaptable to organizational changes.
C) It increases data duplication among departments.
D) It does not require users to have any formal training.
E) It supports 10-100 users.


Answer: A

Which of the following statements about enterprise information systems is TRUE?

Which of the following statements about enterprise information systems is TRUE? 



A) The procedures are not formalized or documented.
B) They do not require users to have any formal training.
C) They are very difficult to change.
D) They support 10 to 100 users.
E) They promote substantial workgroup data duplication.



Answer: C

Which of the following statements is TRUE about workgroup information systems?

Which of the following statements is TRUE about workgroup information systems? 



A) They are easy to change.
B) They minimize data duplication among departments.
C) They can be operated without training.
D) They support 10 to 100 users.
E) They support 1,000+ users.


Answer: D

Which of the following information systems eliminates data duplication and carefully manages changes to duplicated data to maintain consistency?

Which of the following information systems eliminates data duplication and carefully manages changes to duplicated data to maintain consistency?



A) departmental information systems
B) workgroup information systems
C) personal information systems
D) enterprise information systems
E) virtual information systems


Answer: D

Sina looks over annual performance evaluations for all employees in the sales department. Based on their performance, she determines who is eligible for merit-based salary increases. Sina belongs to the ________ workgroup.

Sina looks over annual performance evaluations for all employees in the sales department. Based on their performance, she determines who is eligible for merit-based salary increases. Sina belongs to the ________ workgroup.



A) customer service
B) operations
C) human resources
D) marketing
E) sales


Answer: C

Which of the following is a characteristic of dynamic processes?

Which of the following is a characteristic of dynamic processes?



A) They support strategic and less structured managerial decisions.
B) They are usually formally defined and documented.
C) They support operational and managerial decisions and activities.
D) They are standardized processes.
E) They are clearly expressed and articulated.



Answer: A

Which of the following is an example of a dynamic process?

Which of the following is an example of a dynamic process?



A) Samsung accepts the return of a defective television from its dealer.
B) Starbucks places an order for coffee beans from its local supplier.
C) Amazon.com hires customer service representatives to help customers with their online orders.
D) Nike uses Facebook and Twitter to generate buzz about its new line of running shoes.
E) IBM orders more CPUs for a cluster.


Answer: D
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