______ are programs that run on a server-tier computer and manage traffic by sending and receiving Web pages to and from clients.
A) Web servers
B)...
The ________ tier of the three-tier architecture consists of computers, phones, and other mobile devices that have browsers that request and process Web pages.
The ________ tier of the three-tier architecture consists of computers, phones, and other mobile devices that have browsers that request and process...
Which of the following refers to the three tiers in the three-tier architecture?
Which of the following refers to the three tiers in the three-tier architecture?
A) TCP, IP, and http
B) HTML, XML, and JSON
C) user, server,...
A URL consists of a protocol followed by a domain name or public IP address.
A URL consists of a protocol followed by a domain name or public IP address.
Answer: TR...
The owner of a domain name can change the affiliated IP addresses at its discretion.
The owner of a domain name can change the affiliated IP addresses at its discretion.
Answer: TR...
Assignment of both public and private IP addresses is controlled by ICANN.
Assignment of both public and private IP addresses is controlled by ICANN.
Answer: FAL...
Large carriers like Sprint, AT&T, and XO Communications exchange Internet traffic freely at physical locations called ________.
Large carriers like Sprint, AT&T, and XO Communications exchange Internet traffic freely at physical locations called ________.
A) Internet hubs
B)...
The ________ is a core Internet protocol that guarantees the reliable delivery of packets.
The ________ is a core Internet protocol that guarantees the reliable delivery of packets.
A) FTP
B) HTML
C) IP
D) UDP
E) TCP
Answer:...
This information is the ________ of the Web page.
This information is the ________ of the Web page.
A) URL
B) IP address
C) protocol
D) email ID
E) MAC address
Answer:...
The organization responsible for assigning public IP addresses is called ________.
The organization responsible for assigning public IP addresses is called ________.
A) CERN
B) IEEE
C) ICANN
D) ISO
E) USIPA
Answer:...
Which of the following is the most common format for IP addresses?
Which of the following is the most common format for IP addresses?
A) IPv4
B) TCP
C) IPv6
D) http
E) IPF
Answer:...
A(n) ________ is a number that identifies a particular device.
A(n) ________ is a number that identifies a particular device.
A) domain
B) IP address
C) hyperlink
D) WSDL
E) NIP
Answer:...
A ________ is a worldwide-unique term that is affiliated with a public IP address.
A ________ is a worldwide-unique term that is affiliated with a public IP address.
A) URL
B) domain name
C) packet
D) hyperlink
E) DNF
Answer:...
A ________ is a formatted message that passes through networks.
A ________ is a formatted message that passes through networks.
A) codec
B) protocol
C) package
D) packet
E) SLACC
Answer:...
Because DSL signals interfere with telephone signals, DSL data transmission and telephone conversations cannot occur simultaneously.
Because DSL signals interfere with telephone signals, DSL data transmission and telephone conversations cannot occur simultaneously.
Answer: FAL...
When a person connects to the Internet, he or she is actually connecting to an Internet service provider.
When a person connects to the Internet, he or she is actually connecting to an Internet service provider.
Answer: TR...
The committee that addresses LAN standards is called IEEE 802 Committee.
The committee that addresses LAN standards is called IEEE 802 Committee.
Answer: TR...
Wired LAN connections use a protocol standard called Ethernet to communicate.
Wired LAN connections use a protocol standard called Ethernet to communicate.
Answer: TR...
The World Wide Web sponsors committees that create and publish protocol and other standards.
The World Wide Web sponsors committees that create and publish protocol and other standards.
Answer: FAL...
Bluetooth is a common wireless protocol used to make PAN connections.
Bluetooth is a common wireless protocol used to make PAN connections.
Answer: TR...
An intranet is a private internet that is used exclusively within an organization.
An intranet is a private internet that is used exclusively within an organization.
Answer: TR...
An Internet is a network of networks that connects LANs, WANs, and other internets.
An Internet is a network of networks that connects LANs, WANs, and other internets.
Answer: TR...
With a WAN, an organization is allowed to place communications lines wherever it wants because all lines reside on its premises.
With a WAN, an organization is allowed to place communications lines wherever it wants because all lines reside on its premises.
Answer: FAL...
A computer network is a collection of computers that communicate with one another over transmission lines or wirelessly.
A computer network is a collection of computers that communicate with one another over transmission lines or wirelessly.
Answer: TR...
Which of the following statements is TRUE about cable lines?
Which of the following statements is TRUE about cable lines?
A) They provide high-speed data transmission using telephone cables.
B) They offer consistent...
Carol uses a high-speed internet connection at home. Her connection is supported by the television line, but it does not interfere with the television signal. Carol uses a(n) ________ connection.
Carol uses a high-speed internet connection at home. Her connection is supported by the television line, but it does not interfere with the television...
Which of the following statements is TRUE of digital subscriber line signals?
Which of the following statements is TRUE of digital subscriber line signals?
A) Digital subscriber line signals do not interfere with telephone signals.
B)...
Which of the following is a function of an Internet service provider?
Which of the following is a function of an Internet service provider?
A) It transmits data over short distances, replacing cables.
B) It serves...
______ is a wireless protocol designed for transmitting data over short distances, replacing cables.
______ is a wireless protocol designed for transmitting data over short distances, replacing cables.
A) IPv6
B) PaaS
C) Bluetooth
D) IPv4
E) 802.5
Answer:...
For communications equipment, M stands for ________.
For communications equipment, M stands for ________.
A) 1,000
B) 1,024
C) 1,000,000
D) 500
E) 15,000
Answer:...
A computer that supports 10 100 1000 Ethernet allows for 10, 100, or 1000 ________ per second.
A computer that supports 10 100 1000 Ethernet allows for 10, 100, or 1000 ________ per second.
A) megabytes
B) megabits
C) kilobytes
D) kilobits
E)...
Maxwell Insurance recently got its communication network updated to the IEEE 802.11ac protocol. Which of the following is TRUE of this protocol?
Maxwell Insurance recently got its communication network updated to the IEEE 802.11ac protocol. Which of the following is TRUE of this protocol?
A)...
For communications equipment, K stands for ________.
For communications equipment, K stands for ________.
A) 1,000
B) 1,024
C) 100
D) 1,042
E) 10,000
Answer:...
Which of the following statements is TRUE about IEEE 802.3?
Which of the following statements is TRUE about IEEE 802.3?
A) It is the protocol for wireless LAN connections.
B) It is the protocol for Bluetooth.
C)...
The ________ protocol standard is also known as Ethernet.
The ________ protocol standard is also known as Ethernet.
A) Bluetooth
B) IEEE 802.11
C) IEEE 802.3
D) DSL
E) X25
Answer:...
To enable a seamless flow of data across the networks that comprise an internet, an elaborate scheme called a ________ is used.
To enable a seamless flow of data across the networks that comprise an internet, an elaborate scheme called a ________ is used.
A) layered protocol
B)...
A ________ is a set of rules that programs on two communicating devices follow.
A ________ is a set of rules that programs on two communicating devices follow.
A) codec
B) cloud
C) packet
D) protocol
E) syntax
Answer:...
Zapstreet is a stock brokering firm. Its employees use a private network within the organization to communicate with each other regarding stock prices and trading accounts. Zapstreet's network is an example of a(n) ________.
Zapstreet is a stock brokering firm. Its employees use a private network within the organization to communicate with each other regarding stock prices...
Tristom Technologies, based in New York, opens branches in Chicago and Detroit. Which of the following networks will the company use to connect computers in the three offices?
Tristom Technologies, based in New York, opens branches in Chicago and Detroit. Which of the following networks will the company use to connect computers...
Which of the following features distinguishes a LAN from a WAN?
Which of the following features distinguishes a LAN from a WAN?
A) A LAN connects computers in a single location.
B) A WAN has a limit on the...
A computer ________ is a collection of computers that communicate with one another over transmission lines or wirelessly.
A computer ________ is a collection of computers that communicate with one another over transmission lines or wirelessly.
A) database
B) application
C)...
The most basic cloud offering is infrastructure as a service (IaaS) that is the cloud hosting of a bare server computer or data storage.
The most basic cloud offering is infrastructure as a service (IaaS) that is the cloud hosting of a bare server computer or data storage.
Answer: ...
An organization that provides software as a service provides not only hardware infrastructure and an operating system but application programs and databases as well.
An organization that provides software as a service provides not only hardware infrastructure and an operating system but application programs and databases...
______ is a category of cloud hosting where vendors provide a bare server computer, data storage, network, and virtualization.
______ is a category of cloud hosting where vendors provide a bare server computer, data storage, network, and virtualization.
A) SaaS
B) PaaS
C)...
______ is a category of cloud hosting where vendors provide not only hardware infrastructure and an operating system but application programs and databases as well.
______ is a category of cloud hosting where vendors provide not only hardware infrastructure and an operating system but application programs and databases...
_____ is a category of cloud hosting where vendors provide hosted computers with an operating system, runtime environment, and middleware like a Web server or a DBMS.
_____ is a category of cloud hosting where vendors provide hosted computers with an operating system, runtime environment, and middleware like a Web...
Amazon S3 is an example of ________.
Amazon S3 is an example of ________.
A) CDN
B) PaaS
C) IaaS
D) VPN
E) SaaS
Answer:...
Which of the following is an example of IaaS?
Which of the following is an example of IaaS?
A) Apple iCloud
B) Microsoft Azure
C) Office 365
D) Amazon S3
E) Salesforce.com
Answer:...
Which of the following is an example of PaaS?
Which of the following is an example of PaaS?
A) Apple iCloud
B) Amazon S3
C) Microsoft Azure
D) Office 365
E) Skype
Answer:...
Layla runs a startup that makes custom engraved floor tiles. Her business is growing rapidly and she needs a cloud vendor to provide her with an operating system and a database management system. In this scenario, which of the following services will the vendor provide?
Layla runs a startup that makes custom engraved floor tiles. Her business is growing rapidly and she needs a cloud vendor to provide her with an operating...
Which of the following is the most basic cloud offering?
Which of the following is the most basic cloud offering?
A) SaaS
B) CDN
C) IaaS
D) VPN
E) SAS
Answer:...
Which of the following is an example of SaaS?
Which of the following is an example of SaaS?
A) iCloud
B) Microsoft Azure
C) Oracle On Demand
D) Amazon S3
E) Google App Engine
Answer:...
Which of the following is an example of PaaS, a category of cloud hosting?
Which of the following is an example of PaaS, a category of cloud hosting?
A) Microsoft Office 365
B) Microsoft Azure
C) iCloud
D) Amazon S3
E)...
The cloud is defined as the elastic leasing of pooled computer resources over the Internet.
The cloud is defined as the elastic leasing of pooled computer resources over the Internet.
Answer: TR...
Cloud-based hosting is the ideal choice for organizations that are required by law to have physical control over their data.
Cloud-based hosting is the ideal choice for organizations that are required by law to have physical control over their data.
Answer: FAL...
Which of the following is a benefit of in-house hosting?
Which of the following is a benefit of in-house hosting?
A) superior flexibility and adaptability to growing or fluctuating demand
B) lower capital...
Compared to in-house hosting, cloud-based hosting ________.
Compared to in-house hosting, cloud-based hosting ________.
A) provides better visibility of security and disaster preparedness capabilities
B) minimizes...
In cloud computing, resources are said to be "pooled" because organizations ________.
In cloud computing, resources are said to be "pooled" because organizations ________.
A) use the public Internet to create the appearance of a private...
Identify a characteristic that is a disadvantage of cloud-based hosting.
Identify a characteristic that is a disadvantage of cloud-based hosting.
A) loss of control over data location
B) ongoing support costs
C) increased...
Which of the following characteristics is a disadvantage of cloud-based hosting?
Which of the following characteristics is a disadvantage of cloud-based hosting?
A) It involves high dependency on vendor.
B) It involves significant...
Which of the following is a characteristic of cloud-based hosting?
Which of the following is a characteristic of cloud-based hosting?
A) unknown cost structure
B) full control of data location
C) no obsolescence
D)...
Cloud resources are ________ because many different organizations use the same physical hardware.
Cloud resources are ________ because many different organizations use the same physical hardware.
A) elastic
B) pooled
C) programmatic
D) portable
E)...
The term ________ means that the computing resources leased can be increased or decreased dynamically in a short span of time and that organizations pay for just the resources that they use.
The term ________ means that the computing resources leased can be increased or decreased dynamically in a short span of time and that organizations...
_____ are large-scale high-speed centralized computers, used for internal corporate data processing needs.
_____ are large-scale high-speed centralized computers, used for internal corporate data processing needs.
A) mainframes
B) thin clients
C) hosts
D)...
Which of the following is defined as the elastic leasing of pooled computer resources over the Internet?
Which of the following is defined as the elastic leasing of pooled computer resources over the Internet?
A) broadband
B) wiki
C) the cloud
D) Bluetooth
E)...
In distributed systems, applications processing is distributed across multiple computing devices.
In distributed systems, applications processing is distributed across multiple computing devices.
Answer: TR...
Inter-enterprise systems can solve the problems of workgroup information silos but not those of enterprise silos.
Inter-enterprise systems can solve the problems of workgroup information silos but not those of enterprise silos.
Answer: FAL...
Carla, a budding restaurateur, meets a veteran chef and restaurateur, Giovanni. Carla wishes to analyze the purchasing pattern of her customer base. Which of the following is most likely to be a piece of sound advice that Giovanni would offer to Carla?
Carla, a budding restaurateur, meets a veteran chef and restaurateur, Giovanni. Carla wishes to analyze the purchasing pattern of her customer base....
Systems where applications processing is distributed across multiple computing devices are known as ________.
Systems where applications processing is distributed across multiple computing devices are known as ________.
A) remote systems
B) telephony systems
C)...
Transitioning to a new enterprise system requires careful planning and substantial training.
Transitioning to a new enterprise system requires careful planning and substantial training.
Answer: Answer: TR...
Jakub was recently hired as the tennis professional for a private country club. Jakub won national tennis titles in college, and competed in a few professional matches. Jakub is confident he will do well in his new job. His confidence is a reflection of his ________.
Jakub was recently hired as the tennis professional for a private country club. Jakub won national tennis titles in college, and competed in a few professional...
Which of the following is an effective and acceptable technique to overcome employee resistance while implementing new enterprise systems?
Which of the following is an effective and acceptable technique to overcome employee resistance while implementing new enterprise systems?
A) giving...
Arctic Gear LLC. recently adopted a new ERP system, but quickly found that it wasn't a perfect fit with their existing procedures. These differences between the organization's requirements and the application's capabilities are known as ________.
Arctic Gear LLC. recently adopted a new ERP system, but quickly found that it wasn't a perfect fit with their existing procedures. These differences...
A toy manufacturing company installed a new enterprise system. The installation and adaptation gave rise to a number of issues among different departments. These issues complicated the process as the company had not appointed anyone to resolve them. This situation is an example of ________ while implementing enterprise information systems.
A toy manufacturing company installed a new enterprise system. The installation and adaptation gave rise to a number of issues among different departments....
Since the features and functions of complex products like CRM or ERP are not easy to identify, ________ is a major task when implementing enterprise systems.
Since the features and functions of complex products like CRM or ERP are not easy to identify, ________ is a major task when implementing enterprise...
When implementing new enterprise systems, usually the only solution for resolving process issues and providing enterprise process management is to ________.
When implementing new enterprise systems, usually the only solution for resolving process issues and providing enterprise process management is to ________.
A)...
Which of the following is TRUE of implementing new enterprise systems?
Which of the following is TRUE of implementing new enterprise systems?
A) It poses no risks.
B) It is expensive and can be well over the budget.
C)...
Microsoft Dynamics and Oracle are the highest ranked ERP vendors in the market.
Microsoft Dynamics and Oracle are the highest ranked ERP vendors in the market.
Answer: FAL...
ERP vendors sometimes train an organization's employees to become in-house trainers in training sessions called train the trainer.
ERP vendors sometimes train an organization's employees to become in-house trainers in training sessions called train the trainer.
Answer: TR...
The inherent processes that are defined in an ERP solution are referred to by some ERP vendors as process blueprints.
The inherent processes that are defined in an ERP solution are referred to by some ERP vendors as process blueprints.
Answer: TR...
An ERP solution includes a database design, initial configuration data, and the company's operational data.
An ERP solution includes a database design, initial configuration data, and the company's operational data.
Answer: FAL...
Choosing an ERP solution that has applications that function close to the organization's requirements is critical to its successful implementation.
Choosing an ERP solution that has applications that function close to the organization's requirements is critical to its successful implementation.
Answer:...
Which ERP vendor acquired PeopleSoft and Siebel?
Which ERP vendor acquired PeopleSoft and Siebel?
A) Oracle
B) Infor
C) Microsoft Dynamics
D) SAP
E) Sage
Answer:...
Which of the following ERP products did Infor acquire?
Which of the following ERP products did Infor acquire?
A) Solomon
B) PeopleSoft
C) GP
D) Baan
E) Siebel
Answer:...
What are the major ERP products of Microsoft Dynamics?
What are the major ERP products of Microsoft Dynamics?
A) AX, Nav, GP, and SL
B) PeopleSoft and Siebel
C) Baan, Zoho, and NetSuite
D) FoxPro, DB2,...
Identify the top two ERP vendors.
Identify the top two ERP vendors.
A) Infor and SAP
B) SAP and Oracle
C) Microsoft Dynamics and Infor
D) Microsoft Dynamics and SAP
E) Sage and Microsoft...
To reduce the substantial work that needs to be done to customize an ERP application to a particular customer, ERP vendors provide ________.
To reduce the substantial work that needs to be done to customize an ERP application to a particular customer, ERP vendors provide ________.
A) service...
ERP training falls into two broad categories. One of the categories is training on how to use the ERP application software. What does the training include?
ERP training falls into two broad categories. One of the categories is training on how to use the ERP application software. What does the training include?
A)...
ERP vendors sometimes train an organization's employees, called Super Users, to become in- house ERP trainers in training sessions called ________.
ERP vendors sometimes train an organization's employees, called Super Users, to become in- house ERP trainers in training sessions called ________.
A)...
The inherent processes defined in an ERP solution are referred to by some ERP vendors as ________.
The inherent processes defined in an ERP solution are referred to by some ERP vendors as ________.
A) database transactions
B) stored procedures
C)...
A stored procedure is a ________.
A stored procedure is a ________.
A) program stored in a database that keeps the database consistent when certain conditions arise
B) history of actions...
A(n) ________ is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.
A(n) ________ is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.
A) stored procedure
B)...
An Enterprise Resource Planning (ERP) solution does NOT include ________.
An Enterprise Resource Planning (ERP) solution does NOT include ________.
A) a database design
B) the company's operational data
C) initial...
The primary purpose of an ERP system is integration.
The primary purpose of an ERP system is integration.
Answer: TR...
CRM systems incorporate solicitation, sales, relationship management, and customer support applications.
CRM systems incorporate solicitation, sales, relationship management, and customer support applications.
Answer: TR...
Business process reengineering is a quick process but is exceedingly expensive.
Business process reengineering is a quick process but is exceedingly expensive.
Answer: FAL...
The major benefit of enterprise application integration is that it ________.
The major benefit of enterprise application integration is that it ________.
A) minimizes the requirement for formalized procedures
B) acts...
Which of the following is performed by enterprise application integration?
Which of the following is performed by enterprise application integration?
A) It duplicates the data because each application has its own database.
B)...
Enterprise application integration is a ________.
Enterprise application integration is a ________.
A) suite of software applications that consolidates existing systems by providing layers of software...
The primary purpose of an ERP system is ________.
The primary purpose of an ERP system is ________.
A) customization
B) duplication
C) integration
D) customer acquisition
E) process exploitation
Answer:...
______ is a suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.
______ is a suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent,...
Which phase of the customer life cycle categorizes customers according to value and attempt to win back high-value customers?
Which phase of the customer life cycle categorizes customers according to value and attempt to win back high-value customers?
A) loss/churn
B) customer...
Which phase of the customer life cycle focuses on increasing the value of existing customers by selling them more product?
Which phase of the customer life cycle focuses on increasing the value of existing customers by selling them more product?
A) marketing
B) customer...
Striking Apparels has launched its new stock of summer wear. It plans to target shoppers between the ages of twenty and thirty to sell its products. Daniel is responsible for sending out promotional emails and messages to these target customers. Daniel belongs to the ________ department of Striking Apparels.
Striking Apparels has launched its new stock of summer wear. It plans to target shoppers between the ages of twenty and thirty to sell its products....
A(n)________ system is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service.
A(n)________ system is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from...
_____ are predesigned procedures for using software products.
_____ are predesigned procedures for using software products.
A) Inherent processes
B) Triggers
C) Modules
D) Service descriptions
E) Encapsulated...
______ is the activity of altering existing and designing new business processes to take advantage of new information systems.
______ is the activity of altering existing and designing new business processes to take advantage of new information systems.
A) Business process...
Workgroups can develop information systems for their own needs, but, over time, this would result in information silos.
Workgroups can develop information systems for their own needs, but, over time, this would result in information silos.
Answer: TR...
Which of the following is a solution for problems arising from information silos?
Which of the following is a solution for problems arising from information silos?
A) departmentalization of an organization
B) limiting communication...
The finance department of Global Couriers decides that half of the previous year's profits should be reinvested into the business. The marketing department, however, plans to extend the company's services to five more cities, which would require additional investment. The department heads hold a meeting at the end of the quarter to discuss the company's strategies; the meeting is, however, adjourned when they realize that their opinions clash. Information silo, in this case, has led to ________.
The finance department of Global Couriers decides that half of the previous year's profits should be reinvested into the business. The marketing department,...
Tony requests a credit approval of $25,000. Instead, he gets $15,000 approved as customer credit. Which of the following problems caused by information silos is most likely the reason behind it?
Tony requests a credit approval of $25,000. Instead, he gets $15,000 approved as customer credit. Which of the following problems caused by information...
When an organization has inconsistent duplicated data, it is said to have a(n) ________.
When an organization has inconsistent duplicated data, it is said to have a(n) ________.
A) information silo
B) data integrity problem
C) error of...
Which of the following conditions exists when data are isolated in separated information systems?
Which of the following conditions exists when data are isolated in separated information systems?
A) information overload
B) encapsulation
C) information...
Information systems can improve process quality by augmenting the actions of a human who is performing that activity.
Information systems can improve process quality by augmenting the actions of a human who is performing that activity.
Answer: TR...
Adding process resources increases process effectiveness but adds costs.
Adding process resources increases process effectiveness but adds costs.
Answer: TR...
The structure of a process has no bearing on its efficiency.
The structure of a process has no bearing on its efficiency.
Answer: FAL...
Process efficiency is a measure of the ratio of process outputs to inputs.
Process efficiency is a measure of the ratio of process outputs to inputs.
Answer: TRUE
...
Matt works at a take-out restaurant. His job is to take orders over the phone and then pass it onto the kitchen staff. As a result of being short-staffed, the restaurant management decided to automate Matt's job and assign him kitchen duties instead. In this case, information systems are ________.
Matt works at a take-out restaurant. His job is to take orders over the phone and then pass it onto the kitchen staff. As a result of being short-staffed,...
Dollar Bill Supermarket is one of the best in the city. However, shoppers prefer other supermarkets to it as there is always a long queue at the billing counter. The outdated billing registers make the entire process inefficient. Which of the following steps should the supermarket management take to improve the billing process?
Dollar Bill Supermarket is one of the best in the city. However, shoppers prefer other supermarkets to it as there is always a long queue at the billing...
Information systems improve process quality by ________.
Information systems improve process quality by ________.
A) duplicating data
B) entirely replacing human activity
C) changing the work culture
D)...
SmartToy Corporation's current market strategy is to gain a larger share of the high-end toy market by integrating IBM's AI, named Watson, into its teddy bears. The new line of AI enhanced teddy bears is a hit. SmartToy's market share increases fivefold. This is an example of the company's ________.
SmartToy Corporation's current market strategy is to gain a larger share of the high-end toy market by integrating IBM's AI, named Watson, into its...
Process ________ is a measure of how well a process achieves organizational strategy.
Process ________ is a measure of how well a process achieves organizational strategy.
A) efficiency
B) conformance
C) effectiveness
D) reliability
E)...
_______ is a measure of the ratio of process outputs to inputs.
_______ is a measure of the ratio of process outputs to inputs.
A) Process effectiveness
B) Process efficiency
C) Process conformance
D) Process reliability
E)...
The two dimensions of process quality are ________.
The two dimensions of process quality are ________.
A) efficiency and effectiveness
B) performance and reliability
C) conformance and durability
D)...
Enterprise processes span an organization and support activities in multiple departments.
Enterprise processes span an organization and support activities in multiple departments.
Answer: TR...
Inter-enterprise processes span an organization and support activities in multiple departments.
Inter-enterprise processes span an organization and support activities in multiple departments.
Answer: FAL...
The procedures for using workgroup information systems need to be understood only by the IT department of an organization.
The procedures for using workgroup information systems need to be understood only by the IT department of an organization.
Answer: FAL...
Order tracking and account tracking are business processes concerning the operations department.
Order tracking and account tracking are business processes concerning the operations department.
Answer: FAL...
Product and brand management is a process concerning the sales and marketing department.
Product and brand management is a process concerning the sales and marketing department.
Answer: TR...
Dynamic processes support operational activities.
Dynamic processes support operational activities.
Answer: FAL...
Dynamic processes are adaptive processes that change structure rapidly and readily.
Dynamic processes are adaptive processes that change structure rapidly and readily.
Answer: TR...
Dynamic processes are standardized processes that involve day-to-day operations.
Dynamic processes are standardized processes that involve day-to-day operations.
Answer: FAL...
Both structured processes and dynamic processes are formally defined processes.
Both structured processes and dynamic processes are formally defined processes.
Answer: FAL...
______ is an example of an inter-enterprise information system.
______ is an example of an inter-enterprise information system.
A) CRM
B) ARES
C) ERP
D) EAI
E) SMTP
Answer:...
Which of the following is a characteristic of an inter-enterprise information system?
Which of the following is a characteristic of an inter-enterprise information system?
A) Its problem solutions affect multiple organizations.
B)...
Which of the following statements about enterprise information systems is TRUE?
Which of the following statements about enterprise information systems is TRUE?
A) The procedures are not formalized or documented.
B) They...
_______ processes span an organization and support activities in multiple departments.
_______ processes span an organization and support activities in multiple departments.
A) Enterprise
B) Inter-enterprise
C) Strategic
D) Reactive
E)...
Which of the following statements is TRUE about workgroup information systems?
Which of the following statements is TRUE about workgroup information systems?
A) They are easy to change.
B) They minimize data duplication...
Which of the following information systems eliminates data duplication and carefully manages changes to duplicated data to maintain consistency?
Which of the following information systems eliminates data duplication and carefully manages changes to duplicated data to maintain consistency?
A)...
Sina looks over annual performance evaluations for all employees in the sales department. Based on their performance, she determines who is eligible for merit-based salary increases. Sina belongs to the ________ workgroup.
Sina looks over annual performance evaluations for all employees in the sales department. Based on their performance, she determines who is eligible...
Which of the following workgroup processes is related to customer service?
Which of the following workgroup processes is related to customer service?
A) assessment
B) account tracking
C) sales forecasting
D) accounts payable
E)...
Which of the following workgroup processes is related to manufacturing?
Which of the following workgroup processes is related to manufacturing?
A) order entry and tracking
B) finished goods inventory management
C)...
Which of the following workgroup processes is related to operations?
Which of the following workgroup processes is related to operations?
A) account updating and tracking
B) sales forecasting
C) finished goods inventory...
Which of the following workgroup processes is related to sales and marketing?
Which of the following workgroup processes is related to sales and marketing?
A) lead tracking
B) order management
C) customer support
D) accounts...
Which of the following is a characteristic of dynamic processes?
Which of the following is a characteristic of dynamic processes?
A) They support strategic and less structured managerial decisions.
B) They are usually...
Which of the following is an example of a dynamic process?
Which of the following is an example of a dynamic process?
A) Samsung accepts the return of a defective television from its dealer.
B) Starbucks places...
_____ are flexible, informal, and adaptive processes that normally involve strategic and less structured managerial decisions and activities.
_____ are flexible, informal, and adaptive processes that normally involve strategic and less structured managerial decisions and activities.
A) Operational...
Which of the following is an example of a structured process?
Which of the following is an example of a structured process?
A) ill-defined situations
B) collaboration
C) customer returns
D) social networking
E)...
______ are formally defined, standardized processes that involve day-to-day operations.
______ are formally defined, standardized processes that involve day-to-day operations.
A) Dynamic processes
B) Unstructured processes
C) Structured...
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